Shipping & Returns Policy
ATTENTION!! ATTENTION!! ALL PRODUCTS ARE MADE TO ORDER. PLEASE ALLOW ONLY A FEW DAYS FOR PROCESSING, MANUFACTURING, AND DELIVERING YOUR HIGH QUALITY SHIRT FROM US!! YOU WILL BE PROVIDED WITH A TRACKING NUMBER THAT IS THE RESPONSIBILITY OF THE POST OFFICE TO SCAN AND KEEP UP WITH ON THE PACKAGE’S ROUTE. THE POST OFFICE CAN BE DELAYED WHICH IS WHY THE SHIPPING IS FREE. THANKS!
Ultimately our goal is to provide you with the best product possible. BECAUSE WE ARE A SMALL BUSINESS AND MAKE ALL PRODUCTS TO ORDER PLEASE CHOOSE YOUR SIZE CAREFULLY BECAUSE THEY ARE ESSENTIALLY ALL CUSTOMS. WE SOMETIMES IN RARE SITUATIONS HAVE TO SEND COMPARABLE BRANDS AS WELL. HOWEVER IF YOU EVER DO HAVE A PROBLEM WITH YOUR ORDER PLEASE DO NOT HESITATE TO CONTACT US!
Please note that customers are responsible for return shipping costs. Return shipping costs will be issued to only if:
- Your item was damaged in the initial shipping process;
- You were shipped the incorrect item; or
- You were shipped a defective item
- Contact us within 7 days FROM DATE TRACKING SHOWS DELIVERED.
- Item must be NEW IN BOX NEVER WORN OR WASHED FOR ACCEPTANCE.
- Refund will be given back in the same form of payment that was used at purchase
We recommend shipping your package via FedEx or USPS insured services so your shipment can be tracked to our return center. You will be refunded upon receipt and passed inspection. You can simply place the order for the size you need. Thanks and god bless. Return address below.
THE ADDRESS IS:
Ivy Custom Shirt
2108 STATE ROUTE 26
ENDICOTT, NY 13760 US
THERE IS A PROBLEM WITH MY ORDER, WHAT DO I DO?
CONTACT US and we will respond as soon as possible. Please be aware that ivycustomshirt.com is a USA-based English-speaking company. All correspondence will be conducted in the English language. Spanish is a possibility as well
I RECEIVED MY ORDER, BUT THERE WAS A DEFECT!
We’re very sorry to hear that there is a defect in your order. We have an extensive Quality Control Process but sometimes defects can slip by undetected. PLEASE CONTACT US DIRECTLY and specify the defect of your order. INCLUDE PHOTOS!